1. Return Window
You have 30 days from the date of delivery to return items for a refund or exchange. After this period, we are unable to accept returns or issue refunds.
2. Eligibility Conditions
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as received
- Proof of purchase (e.g., order number or receipt) is required
- Certain types of goods (e.g., custom-made or clearance items) may be non-returnable
3. How to Request a Return
Please contact our support team at [email protected] with the following:
- Your name
- Order number
- Reason for return
- Photos (if the item is damaged/defective)
Once your request is approved, we will provide instructions for return shipping.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or wrong item).
- We recommend using a trackable shipping service. We are not responsible for lost return shipments.
5. Refunds
Once your return is received and inspected:
- We will notify you via email
- If approved, your refund will be processed within 5–7 business days
- The refund will be applied to your original payment method
Shipping fees are non-refundable unless the return is due to our error.
6. Damaged or Incorrect Items
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery. We will arrange for a replacement or full refund at no cost to you.
7. Exchanges
We only replace items if they are defective or damaged. For other exchanges, please follow the return process and place a new order.
8. Contact Us
If you have any questions about our return policy, contact:
SYNAPTIC INTELLIGENCE NETWORKS AI LLC
5320 Packhouse Rd, Wilson, NC 27896
[email protected]
+1 704-883-5370