At SYNAPTIC INTELLIGENCE NETWORKS AI LLC, we are committed to delivering your orders accurately and promptly. Please read the following information about our shipping practices.
1. Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Destinations
- We currently ship to addresses within the United States only.
- International shipping options will be available soon.
3. Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping | 3–7 business days | Tracking available |
| Expedited Shipping | 1–3 business days | Additional fees apply |
| Freight Shipping | 5–10 business days | For large or bulky items |
Delivery times may vary depending on your location and carrier delays.
4. Shipping Costs
- Shipping fees are calculated based on the shipping method, order weight, and delivery location.
- Free standard shipping is available for orders over $100.
- All applicable taxes and fees are the responsibility of the customer.
5. Order Tracking
- Once your order ships, you will receive a confirmation email with a tracking number.
- You can use this number to track your shipment through the carrier’s website.
6. Multiple Shipments
- If your order contains multiple items, they may be shipped separately to ensure faster delivery.
- Shipping charges will not be duplicated unless specified.
7. Address Accuracy
- Please ensure your shipping address is accurate and complete.
- We are not responsible for delays or lost packages due to incorrect addresses.
8. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact our customer service within 7 days.
- We will work with the carrier to resolve the issue promptly.
9. Order Changes and Cancellations
- You may request changes or cancellations within 24 hours of placing your order.
- After this period, we cannot guarantee changes will be accommodated.
10. Contact Us
For any questions related to shipping, please contact:
Email: [email protected]
Phone: +1 704-883-5370